The award-winning Kowloon Shangri-La, Hong Kong boasts 688 spacious and elegant guestrooms offering modern conveniences and luxurious comfort. Seven acclaimed food and beverage outlets, including a Michelin-starred Chinese restaurant, a sophisticated lounge and a chic bar, offer a range of exquisite cuisines. Other facilities include a fully equipped Health Club, a 24-hour Business Centre and 15 function rooms.
We are looking for a Duty Manager based at Kowloon Shangri-La, Hong Kong!
As a Duty Manager, we rely on you to:
Ensure that the guest check-in / check-out, and Front Desk Operations are handled efficiently with providing the best of care and services to hotel guests
Closely monitor the occupancy and maintain the guest history and preference up-to-date
Handle and resolve guest complaints in compliance with the hotel service standards
Direct and schedule staff roster in accordance with events, festive days and periods to ensure adequate staff is on duty to provide efficient and quality service
Review guest feedback from different platforms and drive outstanding results from TripAdvisor by taking initiative to uplift service level when necessary
Maintain Front Office Standards & Procedures in keeping with brand direction
Perform any other duties and special projects as assigned by supervisors
We are looking for someone who has:
Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained with a sizeable luxury hotel or related service industry
Possess energy and take great pride in serving customers
Familiar with Opera System, Microsoft Office applications
Strong problem-solving skills and able to work under pressure and independent
Good leadership skills and communications skills
Ability to communicate and interact in English, Cantonese and Mandarin with guests, colleagues and management in a professional manner
For other vacancies, you may visit the career section of our website.
Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 2733 8920 / 2733 8780
E-mail: [email redacted, apply via Company website]
Website: www.areyoushangri-la.com
If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.
Full-time,Permanent
