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About our group:
We manage all Customer Orders for the Americas EDS & Core Customer base. The Team manages the entry, maintenance, ship ability, and scheduling of Backlog for more than 280 Customer Bill-to Accounts. Our key Role is to ensure prompt entry and on-time management for those orders.
About the role - you will:
- Help to work issues as they arise from Account Management and Customers.
- Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours
- Provide guidance and subject matter expert on Order Management processes.
- Ensure existing backlog are always shippable, and free of any OM related holds.
- Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable.
- Trigger ship documentations to Logistics / Traffic in a timely fashion to help expedite shipments
- Ensure JIT hub customer product pulls are invoiced in a timely fashion
- Provide accurate responses to queries regarding order status, shipments and backlogs
- Solve day to day problems independently and raise/report problems to Team Lead / Manager.
- Maintain customer files and correspondences and ensure accurate and clear filing of documents.
- Participate and assist in UATs and signoff.
- Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues
- Advocate B2B connection with new customers and assist with customer onboarding
- Actively monitor and report system issues and relentlessly follow up with IT to resolutio
About you:
- Adept with excellent verbal and written communication skills, English a must.
- Able to interact and perform in a cross-functional team environment.
- Detail-oriented, and have excellent problem-solving skills
- Adept with excellent verbal and written communication skills, English a must.
- Able to interact and perform in a cross-functional team environment.
Your experience includes:
- Experience in a customer-facing environment
- Proficient ability to work in ERP environment (e.g., Oracle or SAP - SAP preferred), International Trade Controls Systems, and Shipping systems. Fluency in MS 365 Office applications, including proficient user of Excel.
- Knowledge of accounting principles
- Experience working in the SAP Environment a big plus.
- The ability to work under pressure
Location:
Home to 4,000+ employees, our Teparuk site produces nano-recording heads, a crucial component of the read/write functionality of a hard disk drive. Our Teparuk facility is a fun and active site. Here at work, you and your colleagues can grab breakfast, lunch, dinner and snacks at our 24-7 on-site canteen and coffee shop. Get in a few laps around our running track or enjoy volleyball, ping pong, badminton or football through our on-site gymnasium and fitness center. We also offer music, dance and yoga activities. Enjoy many on-site festivals and celebrations as well as opportunities to give back to the local community.
Location: Teparuk Thailand
Travel: None
