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For our client, a Private Bank based in Geneva, we’re looking for an
Autonomous IT Support Specialist
The job :
- Our client is seeking an experienced IT Support Manager to join his team in Geneva
- As a member of our client’s IT support team, you will play a crucial role in maintaining and improving its organization’s technology infrastructure
- You will be responsible for providing high-quality technical support to internal users, ensuring that their IT issues are resolved efficiently and maintaining a high level of service
The role :
- Provide technical L1/L2 support to internal users, troubleshooting hardware, software, and network issues and ensure resolution in a timely manner
- Monitor and process alerts generated by the system, such as DLP alerts, security, breaches, taking appropriate action to mitigate risks and ensure data security
- Install, configure, and maintain computer systems, printers, and other IT equipment to ensure optimal performance and usability
- Document and track all support requests and resolutions, ensuring accurate and up-to-date records
- Assist in the testing and implementation of software updates, patches, and system upgrades to enhance system performance and security
- Conduct user training sessions and create user documentation to promote efficient and effective use of IT resources
- Maintain inventory of hardware, software licenses, and other IT assets, ensuring accurate records and timely procurement of necessary item
- Stay informed about the latest trends and developments in IT support and technology, proactively suggesting improvements and implementing best practices
- Adhere to established IT policies and procedures, including security protocols, data backup procedures, and user access controls
Your profile:
- Degree in BS in information technology or related field
- 2+ years of relevant work experience in providing IT support, customer service or helpdesk
- Good general knowledge of technology basic networking, software and hardware
- Experience in managing and tracking support tickets
- Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues
- Customer service-oriented, with a patient and friendly approach to assisting users with their support inquiries and requests, providing clear and concise instructions and guidance
- High attention to detail and commitment to delivering quality work
- Ability to work independently and effectively, managing multiple priorities and meeting deadlines
- Strong communication and interpersonal skills
- French (native)
- Good verbal and written English communication skills
- Clean criminal record
S-Gate is a Swiss company, founded in 2016 by former consultants, serving Swiss companies, brought together by
- a value : Human
- a culture : Quality
- a determination : IT dedicated to business
If IT is our DNA, the quality of our services quickly encouraged our customers to extend their demands to wider « business » needs!
We serve all technological and tertiary professions (banking/finance, purchasing, HR, assistantship, etc.) and of course all hierarchical levels (from operational to CxO) .
Our services replicate the domains of Recruitment & of Delegation (Federal LSE) as well as personalized payroll services
S-Gate is your « Virtual Service Desk » (for the Swiss market)
Only motivated applications responding to the profile and received by email will be considered. We thank you for your understanding
